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Returns & Exchanges



1. CAN I RETURN MY ORDER? 


You may return any unworn items (other than custom-made items and earrings for pierced ears) within 7 (seven) business days provided it is returned in its its (their) original and complete packaging. Once we receive the items in good order, we will fully refund to you the amount you paid for the item(s), excluding any outbound shipping costs. 


2. WHAT KIND OF ITEMS CANNOT BE RETURNED?


Unfortunately, custom-made items and earrings for pierced ears may not be returned unless they were received by you in a faulty condition. In this case, we need to be notified within 24 (twenty-four) hours that you wish to return them. Once we receive the items, we will fully refund to you the amount you paid for the item(s).  


3. WILL YOU NOTIFY ME ONCE MY ORDER HAS BEEN RETURNED AND REFUNDED?


We'll notify you via e-mail of your refund once we've received and processed the returned item(s).


4. CAN I EXCHANGE AN ITEM FOR ANOTHER?


Unfortunately, we cannot accept requests for exchanges due to the limited nature of our stock inventory. Should you wish to return an item and purchase another in its stead, you will have to first complete the returns process for the item you wish to exchange and then place a new order for the new item.


5. HOW DO I GO ABOUT RETURNING AN ITEM?


5.1 All returnable items must be returned within 7 (seven) business days from the date on which you received your order. 


South African Shipments


5.2 In the event that you chose as your shipping method “SA Post Office,” the date on which the post office notifies you that your parcel is ready for collection will be deemed the date on which you receive your order. In the event that you chose "Courier Door-to-Door" as your shipping method, the date on which you or someone on your behalf signed for the items will be deemed the date on which you receive your order. 


5.3 Should you wish to return an item(s), simply submit a return request:


Notify us in writing within 48 (fourty-eight) hours of receiving your order that you wish to return an item(s) included in such order, by logging into your account, clicking on ‘return requests’ and following the automated prompts or sending an email to customercare@sloaneandmadison.com, quoting your order number, the name of the item(s) you wish to return and your reason for wanting to return same.


Note: for any items that are received in faulty condition, you must notify us within 24 (twenty-four) hours.


5.4 Once we have received your return request, we will consider same and notify you via email within 48 (fourty-eight) hours whether or not such request has been authorized.


5.5 Once your request is authorized, take the item(s) to your nearest South African Post Office, within 7 (seven) business days from the date on which you received such item(s), in its original and complete packaging (including any boxes, protective packaging and/or documentation) and in the condition it was in when delivered to you, and post it to the following address: Returns at Sloane & Madison, 89 The Ridge, Clifton, Fourth Beach, Cape Town, 8005, South Africa. 


5.6 You will not be liable for the cost of returning the item(s) to us but ownership and risk will vest in you until such time as the goods are received by us in satisfactory order.


5.7 Once we have received your returned item(s), we shall refund you the amount you paid for the item(s) excluding the initial outbound shipping cost, unless you reasonably allege and we are satisfied that you received the item in a faulty condition, in which case your refund shall include the initial outbound shipping costs. 


International Shipments

 

5.8 Should you wish to return an item(s), simply submit a return request:

 

Notify us in writing within 48 (fourty-eight) hours of receiving your order that you wish to return an item(s) included in such order, by logging into your account, clicking on ‘return requests’ and following the automated prompts or sending an email to customercare@sloaneandmadison.com, quoting your order number, the name of the item(s) you wish to return and your reason for wanting to return same.

 

Note: for any items that are received in faulty condition, you must notify us within 24 (twenty-four) hours.

 

5.9 Once we have received your return request, we will consider same and notify you via email within 48 (fourty-eight) hours whether or not such request has been authorized. In the event that it has been authorized, we shall ararnge with you a suitable time and date for our international shipping partners to collect from you the goods you wish to return.

 

Refunds


5.8 We shall refund you by crediting the payment card you used for your purchase with the applicable amount as soon as possible and in any event within 30 (thirty) business days of the date on which you placed your order. 



All returns are subject to our Terms and Conditions, found at the bottom left of the navigation tab on our home page. By making any purchase on our website, you acknowledge to have read, understood and consider yourself bound by our Terms and Conditions. 



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