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Shipping Information



1. HOW MUCH WILL IT COST TO DELIVER MY PURCHASE AND HOW LONG WILL IT TAKE? 


Each time you shop with us, you will be provided during checkout with shipping options that pertain to your shipping destination of choice.


South African Shipments


SA Post Office: this shipping method entails the free and reliable delivery of the goods you purchase to your nearest post office within 5-7 days from the date of order (except for orders containing custom-made items, which will be delivered 5-7 days from the date on which your custom-made items are ready to ship, as will be indicated on the relevant product page). This shipping method is free for deliveries anywhere in South Africa (including regional and remote areas). You will be responsbible for collecting your order from your nearest post office upon receiving the relevant notice from your post office. 


Courier Door-to-Door Economy: this shipping method entails the safe, convenient and speedy delivery of the goods you purchase to your front door, within 3-4 business days from the time of order  (except for orders containing custom-made items, which will be delivered 3-4 days from the date on which your custom-made items are ready to ship, as will be indicated on the relevant product page). The price of this shipping method ranges depending on your shipping address, starting from approximately R61.00. The exact shipping charge will be calculated for you during secure checkout, once you have entered your shipping address and before you make payment. 


Courier Door-to-Door Express: this shipping method entails the safe, convenient and super speedy delivery of the goods you purchase to your front door, within 1-2 business days from the time of order  (except for orders containing custom-made items, which will be delivered 1-2 days from the date on which your custom-made items are ready to ship, as will be indicated on the relevant product page). The price of this shipping method ranges depending on your shipping address, starting from approximately R73.00. The exact shipping charge will be calculated for you during secure checkout, once you have entered your shipping address and before you make payment. 


International Shipments


DHL Express Worlwide: this shipping method entails the safe and speedy delivery of the goods you purchase to your front door, within 2-4 business days from the time of order  (except for orders containing custom-made items, which will be delivered 1-2 days from the date on which your custom-made items are ready to ship, as will be indicated on the relevant product page). We ship to the following countries: USA, UK, Australia, Italy, Germany, France, Canada, Hong Kong, Netherlands, Namibia, Spain, China, Belgium, Japan, Singapore, Switzerland, New Zealand, The Republic of Ireland, Turkey and Portugal. The shipping cost for your order shall be calculated for you during secure checkout, depending on your shipping destination.

 

 
 

2. WHAT TIME OF DAY CAN I EXPECT DELIVERY OF MY PURCHASE? 


South African Shipments


SA Post Office: you will be able to collect your order from your nearest post office, once you have received notification of its arrival, during business hours.

Courier Door-to-Door Economy / Express: your order will be delivered to your front door between 08h30 and 17h00, Monday to Friday.


International Shipments


DHL Express Worldwide: your order will be delivered to your front door between 08h30 and 17h00, Monday to Friday.


3. HOW DO I TRACK MY ORDER? 


South African Shipments


SA Post Office: all parcels are tracked by the South African Post Office. Should you wish to track your order at any stage, please contact us at customercare@sloaneandmadison.com, quoting your order number, and we shall assist you in tracking your order.


Courier Door-to-Door Economy / Express: Please contact us at customercare@sloaneandmadison.com and we will immediately track your parcel for you.


 

International Shipments

 


As soon as your order has been despatched by us, you will receive a confirmation email containing a DHL tracking link and your unique DHL tracking number. 

 

 

4. WHERE CAN I FIND MORE DETAILS RELATING TO YOUR SHIPPING POLICY?


For more detailed information relating to our shipping policy, select "Terms & Conditions" on the bottom left navigation tab of our home page.

If you have any questions, please contact us at customercare@sloaneandmadison.com and we shall gladly assist. 



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